Practical information

Select the desired items, add them to your cart, and follow the
steps during checkout.

After a successful order, you will receive a confirmation by email.

No. You can easily order as a guest. Creating an account is not
required.

Immediately after your order is received, the automated
logistics process is initiated. As a result, it is no longer possible to
change an order once it has been placed.

Would you like to cancel your order and place a new one? Then send an email to info@topfanz.com immediately after
placing your order.

First, check your spam folder or junk email folder.

Still haven't received a confirmation after a few minutes? Then please contact us
via info@topfanz.com.

You can pay securely with:

• Bancontact
• Visa
• Mastercard

Yes. All payments are processed through a secure payment environment.

Orders are normally shipped within 3 business days,
unless a different delivery time is stated on the product page.

All orders are shipped from our warehouse in Belgian Limburg.

We ship to most countries worldwide.

At the moment, we do not ship to the United Kingdom.

During checkout, you will automatically see whether delivery to your country is possible.

Shipping costs depend on the country of delivery.

Free shipping may be available to some destinations from a certain
order amount.

You can find more information on the Shipping page and on every
product page.

Yes. As soon as your order has been shipped, you will automatically receive an email
with a tracking link.

It may take a few hours for the carrier to process the tracking information.

Check the tracking link again later.

That depends on the carrier.

In most cases, a second delivery attempt will be made or your package
will be taken to a pickup point.

No. All orders are shipped to the delivery address you provide when placing your order.

Is your delivery exceptionally delayed? Then please contact us at info@topfanz.com and include your
order number. We will assist you as quickly as possible.

Yes. You can return an item within 14 days of receipt.

PLEASE NOTE: personalised items (with a name, badge, number, etc.) cannot be returned

To be eligible for a refund, the item must:

• be unused;
• be undamaged;
• be non-personalised;
• be in its original condition;
• have the original labels attached.

Download the return form

Fill out the form completely, include it in your return shipment, and send
the package to the address listed on the return form.

The customer is responsible for the return shipping costs.

After receiving and approving your return, we will process the refund
within 14 days.

Report this within 48 hours via info@topfanz.com.

Add clear photos of the damage and the packaging. This way we can help you
faster.

Contact us via info@topfanz.com,
mention your order number and add clear photos if possible.

We will find a suitable solution as quickly as possible.

Contact us at info@topfanz.com
and include your order number.

We will check your order and resolve the issue as quickly as possible.

Yes. All products sold through this webshop are official
Beerschot products.

This webshop is operated by Topfanz on behalf of our
partner.

For questions about your order, you can always contact our customer service team
at info@topfanz.com.

Yes. All products are covered by the statutory warranty.

Have you identified a defect? Please contact us as soon as possible
via info@topfanz.com.

Please state your order number and attach clear photos if possible.