Refund policy

Returns

Can I return my order?

You can return an item within 14 days. Once your return has been processed, we will refund the purchase price. Would you like a different item? Please place a new order through the online shop. Items are therefore refunded rather than exchanged.
You can return an item within 14 days of receipt, provided that the following conditions are met:

  1. The label has not been removed
  2. The item is in the same condition as when it was delivered
  3. The item has not been damaged through use, wear or trying it on

How can I return my items?

  1. Download the returns form and complete it in full.
  2. Include the completed returns form in your return parcel.
  3. Send the item back in its original condition to the returns address shown on the returns form.
  4. We will process your return once we have received it in good condition.
  5. We will refund the purchase price within 14 days of registering your return, provided that the item has been received in good condition.

Are there any costs involved?

You are responsible for the return shipping costs.

Contact

For any questions, you can email info@topfanz.com.
We will respond to your message as soon as possible.

Warranty

Consumers are entitled to a statutory warranty of 2 years against latent defects from the delivery date (delivery note).

  • During the first 6 months, you may return defective goods unconditionally, unless Topfanz BV can demonstrate that the defect did not exist at the time of delivery.
  • From the 7th month onwards, you must demonstrate that the defect was already present at the time of delivery.

All complaints regarding latent defects must be reported via info@topfanz.com within 2 months of discovery, failing which the right to make a claim will lapse