Delivery and returns
A. How much does delivery cost?
Belgium:
> €95: free
< €95: €6.95
Neighbouring countries (The Netherlands, Germany, Luxemburg, France ):
> €110: free
< €110: €12
Zone 1 of the EU (Austria, Czech Republic, Denmark, Finland, Greece, Hungary,Ireland, Italy, Poland, Portugal, Spain, Sweden) + Switzerland + USA:
> €250: free
< €250: €25
Rest of Europe + Mediterranean countries: €40
Rest of the world: €55
*For large orders, please contact us to get the best shipment rates.
B. Which forwarders do you use?
Within Belgium we deliver via Bpost, in The Netherlands we deliver via PostNL, and in the rest of Europe we mostly use DPD.
In the rest of the world we use DPD and DHL amongst others.
C. What are the transit times?
Non personalised items:
- Belgium and The Netherlands: 1 to 2 working days
- Neighbouring countries: 2 to 4 working days
- European Union, Switzerland and USA: 3 to 5 working days
- Rest of the world: 5 to 8 working days (on average)
Personalised articles:
3 to 7 working days extra
Note that if you have ordered personalized articles, the transit time of these will prevail for the whole package. If you need the non personalized items earlier, we suggest you order these separately.
D. Returns
Can I exchange my order?
You have 14 days to return the item. You can then place a new order via the online shop.
Can I return my order?
If you are not satisfied with your product, you have the option to return it within 14 days of receipt. For this, all the conditions that you will find below must be met:
- The label of the item must not have been removed
- The item is still in the same condition in which it was delivered
- The item is not damaged by wearing or adjusting the item
Attention! Custom items and printed shirts cannot be returned. This applies to both player names and proper names.
Attention! For hygienic reasons, mouth masks cannot be returned
How do I return my items?
Indicate the reason for the return on the package slip that was sent. If we have received the product in its original condition, we will process the return request.
We will then refund the amount of the order due within 14 days of registering your return provided that the product has already been returned in good condition.
Are there any costs?
The costs of a return shipment are at your expense.
My order is damaged on delivery. What must I do?
Please notify us of the damage within 48 hours of receiving your order with certain photos via [email protected] When the item is actually damaged by shipping, we will refund your money or return the item to you.
My order is not complete. What must I do?
Please contact us via [email protected] and we will be happy to help you.
Click here for our return form.
Please note, it is not possible to return a personalized item!
E. Contact
For all your other enquiries, you can reach us on [email protected]. We will do everything we can to answer your message as quickly and completely as possible.
F. Warranty
For consumers, the legal warranty of two years from the delivery date of the goods shall be observed (bill of delivery). From the seventh month onwards such warranty can only be called upon if the consumer customer can prove the existence of said flaws at the moment of delivery. During the first six months the customer can return goods unconditionally, unless Fanshops.be can prove that the fault didn't exist at the moment of the delivery. All complaints concerning hidden flaws must be communicated to Fanshops.be within two months following the discovery by means of the following e-mail address: [email protected] . Debarment shall be the result in case of default.